Our Policies

Service Agreement

Office Hours:
Our Office is open from 9:00 a.m. to 5:00 p.m for residential cleaning and 5:00 pm to 9:00 pm for office cleaning. If we are very busy, you may get our voice mail. We return our calls promptly. If you reach us after hours, your call will be returned by our next business day.

Holidays:
Our office is closed on all major holidays. Many of our cleaning staff still work on major holidays, excluding Thanksgiving Day and Christmas Day. If no one is available to perform your cleaning on a holiday, we will email or call you to reschedule at least one week prior.


Customer Feedback:
Each of our clients has different needs. Please keep us informed of any comments or suggestions you may have. The more specific your feedback, the better job our staff can do for you. In the event that you are not satisfied with the cleaning, please let management know of your concerns within 24 hours of the service.

OUR SERVICES

Products:
Zyn Cleaning of North Carolina provides the products and equipment to perform all duties according to our Meditation and Sacred Treatments. We also include products that are are earth-friendly and all products are completely safe for your surfaces. If you would like us to use a product we do not carry, then please provide that product and we will be happy to use it in your home. We cannot, however, guarantee the safety of products that you provide. For heavy build-up or stains, we may request your permission to use a stronger cleaning agent, which may contain toxins. Please ask our office if you would like more specific information on our products.

We are happy to customize cleanings to fit individual needs, and for this reason, you are invited to customize your package. Please communicate these needs to our management staff and we will be happy to accommodate, so long as the requests are for tasks in which our cleaner has been professionally trained. We offer several different types of cleanings tailored to your needs. Below is a list of the tasks performed on each type of cleaning, and how the time is used:

First time/Seasonal cleanings:
On a first time cleaning, (or if it has been over a month since the last cleaning) we recommend our Meditation or deep cleaning in order for us to adequately clean your home.

Move-In/Move-Out/Post Construction Cleanings:
These are deep cleanings in a house or apartment where there is no movable furniture, or in a home that has had recent construction.

Meditation Treatment:
The Meditation cleaning is recommended for all first time and seasonal cleaning requests. This gives us an opportunity to thoroughly clean your home, making it easier for us to upkeep it.

Sacred Treatment:
After the initial Meditation cleaning, we charge a fixed rate for regular service (weekly, bi-weekly, or monthly). We may not be able to accommodate tri-weekly schedules.

OUR AGREEMENT

Cleaning Times: We do our best to be prompt and meet the cleaning time indicated, but traffic and other clients may affect our schedule. If your scheduled cleaner is going to be more than 15 minutes late, we will text you. Our cleaners appreciate your flexibility.

Payment Policy: Payment is due on the day of service by credit or debit card. Sorry, we do not accept checks or cash.

Late Fee: Overdue payments are subject to a late fee of $25.00. In addition, interest will be charged at the rate of twelve percent (12%) per annum on all overdue amounts. Zyn Cleaning of North Carolina reserves all rights available under North Carolina law to co llect any amounts due and owing pursuant to this agreement.

Late Cancellation/No Show Fees: If you wish to cancel or reschedule a cleaning appointment, at least 24 business hours' notice (excluding weekends) is required. We must adhere strictly to this policy in order to prevent lost wages for your cleaner, as well as to accommodate our busy clientel.

If a cleaning appointment is cancelled less than 24 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that cleaning's cost will be charged.

If a cleaning is rescheduled by the client less than 24 hours in advance, rather than cancelled, a fee of $25.00 will be charged.

On the rare occasion that Zyn Cleaning of North Carolina must cancel a scheduled cleaning appointment with less than a 24 hour notice, and has no available openings for another cleaning appointment within the next five business days, the next cleaning will be provided at half price.

On the rare occasion that Zyn Cleaning of North Carolina must reschedule an appointment with less than a 24 hours advance notice, a $25.00 credit will be offered on the next cleaning. If our offer to reschedule is refused by the client for any reason, no credit will be granted.

Assigned Cleaner: Your assigned cleaner will be your default cleaner with the exception of illness, vacation, personal emergency, or an ongoing schedule change. In the event that your default cleaner has an ongoing schedule change or no longer works here, s/he will be replaced with another trained cleaner.

Loss or Breakage: Zyn Cleaning of North Carolina is licensed, bonded and insured well beyond the minimum amounts purchased by many housecleaning companies. Ask our office for details on insurance limits.

SERVICE QUALITY GUARANTEE

Zyn Cleaning of North Carolina strives to provide outstanding cleaning services for our clients. We ask that you do a final walkthrough before your cleaner leaves, as well as review pictures of your cleaners work as soon as possible (if you are not home). If you are unhappy with any cleaning service provided, you are required to notify us within 24 hours of service in order for us to address and correct the problem.

If we receive prompt notification, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge. If you decide to correct the problem yourself you, you will receive a $25 credit on your next cleaning.

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